CURRENTLY, THERE ARE MANY CHANGES on a daily basis with regards to the Government’s directives on salons opening for retail etc. I have also been notified to expect further updated information from the Prime Minister by Friday this week. As soon as these become available, we will notify you by email as well as further post the information on our Facebook page.
At the moment the most common questions we are receiving is can salons and clinics open for pick-up and payment of vouchers and product from their business location? The answer to that is YES, BUT only if you follow our guidelines. Before I go into this, I want you to understand how regulations and directives work.
I have been involved with the Government in the area of regulations for over 25 years and I understand how to interpret and navigate around regulations and directives, as these are specialised areas, so please allow me to explain how this works for our present circumstance.
At the moment what we are allowed to do and not do is outlined by the government’s directive, which can change from one day to another, depending on how quickly we flatten the curve of infected individuals.
These directives are roughly sketched out, not just for our industry, but also for other industries and require accurate interpretation for their implementation. What we are required to do is to ensure that our conduct does not violate any of the current directives provided by the Government.
Let’s look at the issue of allowing clients to pick up vouchers and stock from the salon. The current directive states that due to social distancing salons and clinics are not allowed to operate and deliver their services. What about picking up product and vouchers? The directive does not state that is not allowed.
However, if we are to open our doors it is not enough to just say “I am only open to sell vouchers, or for my clients to pick up stock”, because this statement is too vague. A council inspector or a police officer may consider that as an excuse to keep your doors open and will most likely request you to close your doors. Also, if someone pops in to pick up their products, what would stop them from slipping at the back to have a treatment?
To ensure you are fully compliant we recommend that each business type a notice which they place on their window or front door that clearly states the following:
DUE TO THE GOVERNMENT’S COVID-19 RESTRICTIONS THIS ESTABLISHMENT IS NOT OPEN TO PROVIDE TREATMENTS AND SERVICES UNTIL FURTHER NOTICE.
HOWEVER, YOU CAN COLLECT YOUR VOUCHERS AND PRODUCTS ONLY ON CERTAIN TIMES. THESE ARE:
- MONDAY 10AM – 3PM OR SATURDAY 10AM – 2PM.
PLEASE NOTE, SOCIAL DISTANCE RULES WILL APPLY.
The above times and dates are only a suggestion, please include your own days and times.
We also recommend that you include sanitising gel at reception for use before and after every transaction and ensure social distancing.
By clearly defining HOW you will be complying with the current restrictions a council inspector, or policy office does not have reason to close you down, as you have clearly defined and publicly stated HOW YOU ARE COMPLYING.
It is also important that you are not just open at random times, as this is too vague and can be interpreted as “bending the rules”.
What I am saying here is that if you follow these instructions you will not be fined. However, if a police officer or a council inspector approaches you, you will need to show them that all your measures are in place. If they disagree and still require that you should not operate then please ask them to phone APAN on 07 5593 0360. At this point, all inspectors have been satisfied that these measures fall within the current directive.
If we follow the appropriate guidelines without panicking then we will get through this. We don’t need the government to spell out in detail about how we perform product sales. What they expect from our industry is to establish conduct that is abiding with the current restrictions. If we can clearly demonstrate that we will find that we will not get into any trouble. As an industry, we need to demonstrate how we intend to comply if we are to gain the government’s support.
If you still feel uneasy then only post vouchers and products to your clients. However, I have a duty-of-care to members to help them survive, while not violating the current directive. It’s not just what is stated in writing in the directive, it is also how the directive is interpreted, that is also critical.